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**Effective Date:** 01/08/2024
Welcome to Smile Gift Hub!
At Smile Gift Hub, we are committed to providing our customers with an excellent shopping experience. Please read our Shipping, Return, and Refund Policy carefully to understand how we handle orders, shipping, returns, and refunds.
– **Processing Time:** All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or holidays.
– **Order Confirmation:** You will receive an email confirmation once your order has been placed. If you have any questions about your order, please contact our customer service team at support@smilegifthub.com.
– **Standard Shipping:** Delivery typically takes 5 to 7 business days from the date of shipment.
– **Express Shipping:** Delivery typically takes 2 to 3 business days from the date of shipment.
– **International Shipping:** Delivery times vary depending on the destination. Please allow 7 to 21 business days for international orders.
– Shipping rates are calculated at checkout based on the weight of the items and the shipping method selected.
– Free standard shipping is available on orders over ₹2500/-
– We currently ship to All India.
– Once your order has shipped, you will receive an email with tracking information. You can track your order on our website or the carrier’s website using the tracking number provided.
– Items must be returned within [30] days of receipt.
– Items must be unused, in their original condition, and in the original packaging.
– Certain items, such as [personalized items, perishable goods, hygiene products, etc.], are not eligible for return.
1. **Initiate a Return:** To start a return, contact our customer service team at support@smilegifthub.com with your order number and reason for the return.
2. **Return Authorization:** Once your return request is approved, you will receive a return authorization number and instructions on how to send your item(s) back to us.
3. **Shipping:** You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
– Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 to 10 business days.
– Refunds are issued to the original method of payment within 7 to 10 business days of approval.
– Original shipping charges are non-refundable unless the return is due to our error (e.g., you received an incorrect or defective item).
– Partial refunds may be granted for returned items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company; it may take some time before your refund is officially posted.
– Next, contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund, please contact us at support@smilegifthub.com.
– We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at support@smilegifthub.com.
– For more information about our Shipping, Return, and Refund Policy, if you have questions, or if you would like to make a complaint, please contact us by email at support@smilegifthub.com.
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